Help Center
Step-by-step guides to help you get the most out of Studrix
Getting Started
New to the platform?
Frequently Asked Questions
Common questions answered
Contact Us
Get personal help from our team
Security & Trust
Privacy & safety information
Help Categories
Account Management
- • Creating an Account
- • Account Settings
- • Forgot Password
- • Deleting Your Account
Word Lists
- • Creating a Word List
- • Using OCR (Image Upload)
- • Editing Word Lists
- • Organizing with Subjects
Learning & Training
- • Starting a Training Session
- • Training Multiple Lists
- • Understanding Training Modes
- • Viewing Progress
AI Features & Credits
- • Purchasing Credits
- • Generating AI Quizzes
- • Checking Credit Usage
- • AI Feature Tips
Troubleshooting
OCR Not Working
- • Ensure good lighting when taking photos
- • Keep text horizontal (not skewed)
- • Use high contrast (dark text, light background)
- • Avoid blurry or low-resolution images
- • Try cropping to focus on the text area
Login Problems
- • Check if Caps Lock is on
- • Use 'Forgot Password' if you can't remember it
- • Try logging in with Google if you used OAuth
- • Clear browser cookies and try again
- • Contact support if problems persist
Page Loading Issues
- • Check your internet connection
- • Try refreshing the page (F5 or Ctrl+R)
- • Clear your browser cache and cookies
- • Try a different browser
- • Disable browser extensions temporarily
Credit/Payment Issues
- • Check if your payment method is valid
- • Ensure sufficient funds in your account
- • Try a different payment method
- • Contact your bank if payments are blocked
- • Email support with payment details
Still Need Help?
Our support team is ready to assist you with any questions or issues.
We typically respond to support requests within 24 hours during business days.
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