Centro de Ayuda
Guías paso a paso para ayudarte a aprovechar al máximo Studrix
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Seguridad y Confianza
Privacidad y seguridad
Help Categories
Gestión de Cuenta
- • Creating an Account
- • Account Settings
- • Forgot Password
- • Deleting Your Account
Listas de Palabras
- • Creating a Word List
- • Using OCR (Image Upload)
- • Editing Word Lists
- • Organizing with Subjects
Aprendizaje y Entrenamiento
- • Starting a Training Session
- • Training Multiple Lists
- • Understanding Training Modes
- • Viewing Progress
Funciones de IA y Créditos
- • Purchasing Credits
- • Generating AI Quizzes
- • Checking Credit Usage
- • AI Feature Tips
Solución de Problemas
OCR Not Working
- • Ensure good lighting when taking photos
- • Keep text horizontal (not skewed)
- • Use high contrast (dark text, light background)
- • Avoid blurry or low-resolution images
- • Try cropping to focus on the text area
Login Problems
- • Check if Caps Lock is on
- • Use 'Forgot Password' if you can't remember it
- • Try logging in with Google if you used OAuth
- • Clear browser cookies and try again
- • Contact support if problems persist
Page Loading Issues
- • Check your internet connection
- • Try refreshing the page (F5 or Ctrl+R)
- • Clear your browser cache and cookies
- • Try a different browser
- • Disable browser extensions temporarily
Credit/Payment Issues
- • Check if your payment method is valid
- • Ensure sufficient funds in your account
- • Try a different payment method
- • Contact your bank if payments are blocked
- • Email support with payment details
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Típicamente respondemos a solicitudes de soporte dentro de 24 horas durante días laborables.
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